Troubleshooting

Downloading and Installing Doodly
TABLE OF CONTENTS Mac/Apple Systems Windows/PC Systems  Where To Download Doodly Opening Doodly on Your Desktop/Laptop Updating Doodly Troubleshootin...
Mon, 7 Jun, 2021 at 7:52 AM
Why Has My Anti-Virus Software Flagged Doodly?
During the installation process, the "update.exe" file may trigger an anti-virus alert on certain devices. However, your computer is only alerting...
Mon, 7 Jun, 2021 at 7:50 AM
I Am Receiving an Error Message Opening Doodly
If you receive an error message such as the one below, the Doodly software was not able to reach the server.  The Doodly software is a  hybrid web-...
Mon, 7 Jun, 2021 at 7:48 AM
I Can't Access Parts of My Doodly Dashboard
If you have trouble accessing certain sections of your Doodly dashboard this may be a screen resolution issue. If your entire screen is filled by the Do...
Mon, 7 Jun, 2021 at 7:46 AM
I Am Trying to Upload/Download and the Spinning Icon Is Not Going Away
The Doodly software is a hybrid web-based and a desktop application which uses a cloud to store imported images/data and saved doodle video projects.  S...
Mon, 7 Jun, 2021 at 7:46 AM
How Do I Troubleshoot Training Video Playback Issues?
Many times when our members experience playback issues, we have found that it is quite easy to resolve. We recommend trying each step to be sure the trainin...
Mon, 7 Jun, 2021 at 7:45 AM
Why can't I record a voiceover on my MAC computer?
Please close Doodly then go into System preferences > Security & Privacy. Under the Privacy tab, click on Microphone on the left. Once there, please...
Mon, 7 Jun, 2021 at 7:42 AM
Error 0xc000007b: The application was unable to start correctly.
This error appears to be a common issue with Windows system files itself and not specifically the Doodly installer. We recommend following the steps outli...
Mon, 7 Jun, 2021 at 7:41 AM
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